What exactly do I get?
One pen. Each listing is for a single beaded pen — the one shown in the first photograph. The group photo at the end of each listing shows other designs from the collection, so you can see what else is available.
Will my pen look exactly like the photo?
Very close, but not identical. Every pen is assembled by hand from handmade glass beads, so the glass carries its own bubbles, swirls and colour depth. Think of the photo as the design rather than the exact object.
Why do most items have low inventory?
Because everything is handmade. We don't pre-make large batches and keep them sitting in stock — instead we usually have just a few of each design on hand, and some are made to order. It's also why no two pens are exactly alike.
How big is it? What does it weigh?
5.5 inches (14 cm) long and 0.78 inches (2 cm) across at the widest bead. The pen weighs 1.76 oz (50 g). Boxed for shipping it measures 5.9 × 1.18 × 1.57 inches and weighs 2.82 oz (80 g).
What kind of pen is it? Can I refill it?
It's a ballpoint with black ink. It is not refillable — worth knowing before you buy.
How long until it arrives?
Orders are processed within 1–2 business days (Monday to Friday), and standard delivery usually takes 5–8 business days after that — so roughly 5–10 business days from the day you order. Delivery estimates depend on your location and the carrier. See our Shipping Policy for the full detail.
Will I get tracking?
Yes. You'll get a shipping confirmation email with tracking once your order ships. Tracking can take 24–48 hours to start updating after the carrier collects the parcel.
Can I return it?
Yes — you have 30 days from receiving your pen to request a return. It needs to be in the same condition you received it and in its original packaging, with proof of purchase. Email judy@beadedpen.com to start a return and we'll send a return shipping label and instructions. Please don't send anything back before requesting a return, as we can't accept it. Sale items and gift cards can't be returned. Full terms are in our Refund Policy.
It arrived damaged. What now?
Please contact us within 7 days of delivery with your order number and clear photos of the pen and the packaging, and we'll put it right.
Can I exchange it for a different design?
The quickest way is to return the pen you have and place a separate order for the one you want, so you're not waiting on the return to clear first.
How do I get in touch?
Email judy@beadedpen.com or call +1 (351) 251-8228. There's also a form on our Contact page.